Bq999's Privacy Policy – Your information is safe with us

Welcome to bq999 (https://bq999.ws). This Privacy Policy ("Policy") explains clearly how your personal information is collected, used, stored, and protected. By using our platform, you agree to this Privacy Policy.

Bq999 is an internationally licensed online gaming platform. We place the highest priority on our users' privacy. This Privacy Policy has been developed in accordance with international data protection law (GDPR) and industry best practices.

This policy applies to the bq999.ws website, mobile app (where applicable), and all our services. If you have any questions, feel free to reach out at support@bq999.ws.

Bq999 may collect the following types of data in order to provide its services. We only ever collect what is necessary — nothing more.

A) Information collected at registration

• Full Name: For account verification and identity confirmation.
• Date of Birth: To verify age (18+) compliance.
• Mobile Number: For account security and transaction notifications.
• Email Address: For account communications and security alerts.
• Password: Stored entirely in hashed form — never readable in plain text.

B) Information Collected for KYC Verification

• National ID (NID) or Passport: For identity verification purposes only.
• Proof of Current Address: For address verification.
• Payment Method Details: Ownership verification of bKash/Nagad/Rocket numbers.

C) Automatically Collected Information

• IP Address: For fraud prevention and security auditing purposes.
• Device Information: Browser type, operating system.
• Session Data: Login timestamps, activity logs.
• Cookie Data: Browsing preferences and session data.

Bq999 uses the data it collects solely for the specific purposes outlined below. We never misuse your information or use it for any purpose beyond what is stated.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting our support team.

Bq999 does not sell or rent your personal information to third parties. However, limited data may be shared in the following circumstances:

• Payment Processors: Only the information necessary to process transactions with bKash, Nagad, and Rocket.
• KYC Service Provider: Trusted third-party identity verification providers who adhere to the same privacy standards we do.
• Legal Authorities: With government authorities in response to court orders or legal investigations.
• Fraud Prevention Agencies: With regulatory authorities to detect online gambling fraud.
• Business Transfer: In the case of a company merger or acquisition — you will be informed in advance.

Bq999 has implemented the highest industry-standard technical and organizational measures to protect your data. Our security infrastructure is structured across the following layers:

Technical Security

• For all data transmissions TLS 1.3 / 256-bit SSL Encryption Use.
• Password bcrypt Hashing encrypted — never readable in plain text.
• Payment Information PCI-DSS Standards Retained accordingly.
• For system access Two-Factor Authentication (2FA) Available.
• Regular Security Audit and penetration testing are conducted.

Organizational Security

• Only authorized personnel have access to user data.
• All staff receive regular data protection training.
• All data access is fully logged and audited.

Bq999 uses cookies on its website to make your browsing experience smoother and more enjoyable. Cookies are small text files stored in your browser.

Types of cookies we use

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the website.

Bq999 does not hold your data longer than necessary. Each category of data has its own defined retention period:

• Account Information: For the duration of active account use and 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, as required by financial regulations.
• KYC Documents: 5 years after verification, or as long as required by applicable law.
• Customer Support Chat Logs: Up to 2 years after the issue is resolved.
• Marketing Preferences: Until you opt out.
• Analytics Data: In anonymised form, for up to 2 years.

Once the designated retention period expires, we securely delete or anonymize your data so that no individual can be identified from it.

As a bq999 user, you have full control over your own data. Under international data protection laws, you are entitled to the following rights:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You can request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that we restrict the processing of your information.
• Data Portability: You can receive your data in a portable format (CSV/JSON).
• Right to Object: You can object to marketing communications or profiling at any time.
• Withdrawal of Consent: You can withdraw your consent at any time.

To exercise any of the rights above, email us at support@bq999.ws. We will respond within 30 business days.

Bq999 works with a select number of trusted third-party services that help improve our platform. We only share the minimum information necessary when using these services.

• Payment Gateway: bKash, Nagad, Rocket – for payment processing.
• Cloud Storage: Internationally recognized providers for secure data storage.
• Live Chat Software: For customer support purposes.
• Email Service: For transaction notifications and support communications.
• Analytics Tools: For monitoring website performance (anonymized data).

Every third party operates under a strict confidentiality agreement with bq999 and may not use your information for their own purposes.

Bq999 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Age verification is carried out at the time of registration.
• Date of birth verification is mandatory as part of the KYC process.
• If a user is identified as a minor, their account will be closed immediately.
• If a parent or guardian believes their child has registered on our platform, please contact us at support@bq999.ws.

Bq999 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will reflect the change.
• For significant changes, you will be notified in advance via your registered email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page periodically for any updates.

For any questions, concerns, or complaints regarding our privacy policy, please contact our data protection team:

• Email: support@bq999.ws
• Live Chat: Via the chat widget on our website (active 24/7).
• Response Time: Usually within 24–48 hours.